{"id":33172,"date":"2024-11-14T15:32:04","date_gmt":"2024-11-14T14:32:04","guid":{"rendered":"https:\/\/egn.com\/dk\/?post_type=netvaerk&p=33172"},"modified":"2025-06-16T12:56:54","modified_gmt":"2025-06-16T10:56:54","slug":"kundeservice","status":"publish","type":"network","link":"https:\/\/egn.com\/dk\/netvaerk\/drift-logistik\/kundeservice\/","title":{"rendered":"Kundeservice"},"content":{"rendered":"
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Gode relationer<\/p>\r\n

Alle fortjener et godt netv\u00e6rk<\/h3>

At tage sig af de henvendelser virksomheden f\u00e5r fra kunderne er yderst vigtigt for b\u00e5de kundeloyaliteten og kundetilfredsheden.<\/p>\n

I dag er god kundeservice ikke bare et sp\u00f8rgsm\u00e5l om hurtige svartider. Kundeservice handler i h\u00f8jere grad om at mestre en dybere relation til kunderne \u2013 at kende til deres behov, kommunikere med forst\u00e5else og empati og v\u00e6re ydmyg omkring kunderelationen. Hvis ikke man selv er god til at tage h\u00e5nd om kunden, er der h\u00f8jst sandsynligt en konkurrent, der er. Det skaber nye forventninger til kundeservicefaget og store konsekvenser, hvis ikke man er god til at vedligeholde og pleje kunderelationerne \u2013 is\u00e6r med den digitale udvikling, som giver kunderne flere kommunikationsplatforme at boltre sig p\u00e5.<\/p>\n

Det stiller samtidig nye krav til dig, som arbejder inden for kundeservice. Du skal kunne holde dig ajour med udviklingen inden for feltet og forst\u00e5 de faktorer, der spiller en afg\u00f8rende rolle i bestr\u00e6belserne efter at yde god kundeservice.<\/p>\n<\/div>\r\n \r\n <\/div>\r\n

\r\n \"Alle\r\n <\/div>\r\n <\/div>\r\n<\/section>\n\n\r\n
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“Der er mulighed for at vende problemstillinger, som er n\u00e6rv\u00e6rende for os alle sammen, og som vi deler sammen. Og s\u00e5 er det vigtigt, at der er folk som har forskellige m\u00e5der at anskue tingene p\u00e5. Det giver mig meget .”<\/p>\n <\/blockquote>\r\n \r\n

\r\n \"\"\r\n <\/div>\r\n
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Ren\u00e9 Rafn Hansen<\/p>

CEO, Brandfactory Danmark a\/s<\/span><\/p> <\/div>\r\n <\/cite>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n<\/section>\n\n

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Kompetent sparring<\/p>\r\n

Erfaringsudveksling & vidensdeling p\u00e5 allerh\u00f8jeste niveau<\/h3>

Med et professionelt netv\u00e6rk i ryggen st\u00e5r du aldrig alene i hverdagen. Vi s\u00e6tter dig sammen andre ligesindede fagpersoner, der arbejder inden for samme felt som dig samt matcher dit faglige niveau og \u00f8nsker for netv\u00e6rket. I f\u00e6llesskab arbejder I praksisn\u00e6rt og m\u00e5lrettet med de problemstillinger og udfordringer, I m\u00e5tte st\u00f8de p\u00e5 i arbejdet med kundeservice og bist\u00e5r hinanden med inspiration, id\u00e9er og l\u00f8sninger. Jeres f\u00e6lles kendskab til og erfaringer med feltet giver jer et solidt, v\u00e6rdifuldt sparringsgrundlag, hvor jeres forskelligheder baner vej for nye tanker og muligheder.<\/p>\n

Netv\u00e6rket er en slags langsigtet efteruddannelse i form af et tillidsfuldt, professionelt f\u00e6llesskab, der f\u00f8lger dig hele livet, hvor du altid har en gruppe kompetente sparringpartnere i ryggen, der hj\u00e6lper dig, n\u00e5r du har brug for det.<\/p>\n<\/div>\r\n \r\n <\/div>\r\n

\r\n \"Erfaringsudveksling\r\n <\/div>\r\n <\/div>\r\n<\/section>\n\n
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F\u00e6llesskab af fagpersoner<\/p>\r\n

Dit kundeservicenetv\u00e6rk<\/h3>

Netv\u00e6rket samler kundeserviceprofiler p\u00e5 samme faglige niveau. Det g\u00e6lder titler som f.eks. Customer Service Manager, Call Center Manager, Head of Customer Service, Customer Service Team Lead eller lignende.<\/p>\n

Vi har grupper for profiler fra b\u00e5de sm\u00e5, mellemstore og store virksomheder og som arbejder p\u00e5 et strategisk, taktisk og\/eller operationelt plan.<\/p>\n<\/div>\r\n \r\n <\/div>\r\n

\r\n \"Dit\r\n <\/div>\r\n <\/div>\r\n<\/section>\n\n
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Fokus p\u00e5 aktualitet<\/p>\r\n

Hvilke temaer kan du forvente?<\/h3>

Temaerne for m\u00f8derne varierer og fasts\u00e6ttes af netv\u00e6rkslederen i samr\u00e5d med medlemmerne.<\/p>\n

Der tages typisk udgangspunkt i forskellige problemstillinger, udfordringer og cases fra medlemmerne, h\u00f8jaktuelle trends og tendenser samt personlig lederstil og lederudvikling generelt.<\/p>\n

Du vil kunne opleve temaer som f.eks.:<\/p>\n

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  • Digitalisering af kunderejsen<\/li>\n
  • Customer Experience Management<\/li>\n
  • Uddannelse og fastholdelse af medarbejdere<\/li>\n
  • Fremtidens kundeservice<\/li>\n
  • God arbejdslyst<\/li>\n
  • Tr\u00e6ningskultur i kundeservice<\/li>\n
  • KPI\u2019er<\/li>\n
  • Forandringsledelse og distanceledelse<\/li>\n
  • M\u00e5ling af kundetilfredshed<\/li>\n<\/ul>\n<\/div>\r\n \r\n <\/div>\r\n
    \r\n \"Hvilke\r\n <\/div>\r\n <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"

    Hvem s\u00f8ger du r\u00e5d hos i hverdagen? Som kundeservicechef er du vigtig for virksomheden, og det kr\u00e6ver, at du leverer og skaber m\u00e5lbar v\u00e6rdi \u2013 hver dag.<\/p>\n","protected":false},"featured_media":10246,"parent":34050,"menu_order":0,"template":"","class_list":["post-33172","network","type-network","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"Kundeservice - EGN Netv\u00e6rk Danmark<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/egn.com\/dk\/netvaerk\/drift-logistik\/kundeservice\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundeservice\" \/>\n<meta property=\"og:description\" content=\"Hvem s\u00f8ger du r\u00e5d hos i hverdagen? 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