Join us for the season first EGN Global live webinar on Aug 22 at 9-10.00 CET and meet Linda Moir, expert in Leadership and Customer Experience.<\/p>\n
Does customer experience still matter in a world where margins are being squeezed, customers have a remote or digital only relationship with organisations and attracting motivated teams feels more difficult than ever? And what does attracting and keeping employees has to do with customer experience?<\/p>\n
Key lessons for businesses \u2013 in an uncertain time.<\/strong><\/p>\n Linda will explore the theme of employee engagement and the direct relationship with customer experience and highlights the key lessons for business during times of cost cutting and low margins. Specifically, the importance of a positive reputation in uncertain times.<\/p>\n She will also talk about what attracts and keeping employees in today\u00b4s organisation (and in the future).<\/p>\n She will draw on her experience as Virgin Atlantic\u2019s Director of Customer Service to demonstrate the connection between a great employee experience and a memorable customer experience. She will share some of the \u2018low cost high value\u2019 initiatives that created exceptional employee engagement with the Virgin brand which drove award winning customer service.<\/p>\n Linda will talk about the challenge of staging the London 2012 Olympic and Paralympic Games deploying over 15,000 volunteers Retention was critical to the safety and success of the event.<\/p>\n Linda\u2019s talk will be high energy, pragmatic and fun.<\/p>\n